Last Updated: 11/13/2025

1. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of delivery with photos.
A replacement or refund may be offered depending on availability.

2. Returns

Returns must be sent back within 14 days of delivery.
Items must be in original condition and packaging.
Buyers are responsible for return shipping costs unless the item was defective.

3. Custom and Commissioned Artwork

Custom and commissioned artwork is non-refundable once work has begun or materials have been purchased.

4. Digital Products

Digital downloads are non-refundable once delivered.

5. Lost or Delayed Packages

Please refer to the Shipping Policy.

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SHIPPING POLICY

1. Processing Times

Artwork and product processing times vary. Estimated timelines will be provided during checkout.

2. Shipping Methods

Orders are shipped using the carriers available at checkout.
Tracking numbers will be provided where applicable.

3. Customs & Duties

Buyers are responsible for customs fees, import taxes, and brokerage charges for international shipments.

4. Incorrect Addresses

Orders shipped to incorrect addresses provided by the buyer are not eligible for free replacements or refunds.

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DIGITAL DOWNLOAD POLICY

This Digital Download Policy explains how digital products are delivered, used, and refunded when purchased through this website (“Site”). By purchasing or accessing any digital content, you agree to the terms outlined below.

1. Nature of Digital Products

Digital items are delivered electronically and do not involve physical shipping.
Examples include (but are not limited to):

• Printable files

• E-books or PDFs

• Digital artwork

• Downloadable guides or templates

• Any file sent via download link

All digital products are for personal use unless otherwise stated.

2. Delivery of Digital Items

After completing your purchase:

• You will receive an email with a download link,
  or

• You will be taken to a download page immediately after checkout,
  or

• The file will be available in your user account if you created one.

If you do not receive your download, please contact us at:
Email: [Insert Email]

3. No Returns, Exchanges, or Refunds

Because digital products cannot be “returned” once downloaded or accessed, all digital sales are final.

Refunds are not offered on digital items unless:

• The file is defective or corrupted

• You purchased the same item twice by accident

Proof may be required.

All other refund requests will be declined in accordance with this policy.

4. File Issues or Technical Problems

If you experience:

• Difficulty opening the file

• A broken download link

• A corrupted or incomplete file

Please contact us for assistance. Replacement files will be provided when applicable.

5. License & Usage Rights

Unless otherwise stated, digital products are provided under a personal-use-only license.
You may not:

• Resell

• Share

• Redistribute

• Upload publicly

• Claim the digital file or artwork as your own

• Use the content for commercial purposes without written permission

Violations may result in account termination or legal action.

6. Copyright

All digital downloads are protected under copyright law. Ownership of copyright remains with the creator and is not transferred upon purchase.

You receive a license to use, not ownership of the file itself.

7. Updates to Digital Files

If a digital file is updated, improved, or corrected:

• Customers may receive the updated version at the website owner’s discretion.

• Updates are not guaranteed unless explicitly stated on the product page.

8. Contact Information

For issues with your digital downloads or questions about this policy, contact:

Email: dreamcatchingart@gmail.com
 

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