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Refunds, Return & Shipping Policy

Last Updated: 09/22/2026

1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email dreamcatchingart@gmail.com within 7 days of delivery. Include your order number and clear photos of the item and packaging.

We will review the issue and arrange an appropriate replacement or refund. We will cover any return shipping required for an item we sent incorrectly or that arrived damaged or defective. This contact window does not limit any rights you have under applicable law.

2. Returns

All other sales are final. We do not accept returns or exchanges for correctly fulfilled items that arrive in good condition, including returns for a change of mind.

 

3. Custom and Commissioned Artwork

Custom and commissioned artwork is non-refundable once work has begun or materials have been purchased, except where required by applicable law or where the artwork is damaged, defective, or materially different from what was agreed upon.

4. Digital Products

Digital downloads are non-refundable once delivered, subject to the Digital Download Policy below and applicable law.

5. Lost or Delayed Packages

If tracking shows a package is delayed or you believe it is lost, contact us at dreamcatchingart@gmail.com so we can review the shipment and available options. See the Shipping Policy below for processing and delivery information.

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SHIPPING POLICY

1. Processing Times

For prints and other physical products fulfilled directly by AmyLyn Bihrle, please allow approximately 7–10 business days for processing before shipment unless a different timeframe is stated on the product page or at checkout. Processing times for commissioned artwork, subscriptions, and items fulfilled by a production partner may differ; the timeframe provided for that item or order applies. Processing time does not include weekends, holidays or carrier transit time.

If we cannot ship an order within the promised timeframe, we will contact you with the revised timeframe and the option to agree to the delay or cancel the unshipped order for a refund, as required by applicable law.

2. Shipping Methods

Orders are shipped using the carriers and services offered for the order. Tracking numbers will be provided where applicable. Delivery estimates are not guaranteed delivery dates unless expressly stated.

Mail Clubs are currently available for U.S. mailing addresses only. For Mail Club fulfillment timing and replacement requests, please refer to the current Mail Club information provided when joining.

3. Customs & Duties

Buyers are responsible for customs fees, import taxes, and brokerage charges on orders that are eligible for international shipping. Availability of international shipping varies by product; Mail Clubs are U.S. only unless otherwise stated when signing up.

4. Incorrect Addresses

Please check your shipping address before placing an order and contact us promptly if it needs correction. We may be unable to change an address after an order has shipped. Orders shipped to incorrect addresses provided by the buyer are not eligible for free replacements or refunds, except where required by applicable law.

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DIGITAL DOWNLOAD POLICY

This Digital Download Policy explains how digital products are delivered, used, and refunded when purchased through this website (“Site”). By purchasing or accessing any digital content, you agree to the terms outlined below.

1. Nature of Digital Products

Digital items are delivered electronically and do not involve physical shipping.
Examples include (but are not limited to):

  • Printable files

  • E-books or PDFs

  • Digital artwork

  • Downloadable guides or templates

  • Any file sent via download link

All digital products are for personal use unless otherwise stated on the product page or in a separate written license.

2. Delivery of Digital Items

The delivery method will be stated on the product page or at checkout. Depending on the product, your download link may be emailed to you after payment or provided through another method stated when you purchase.

If you do not receive your download, please contact us at:

Email: dreamcatchingart@gmail.com.

3. No Returns, Exchanges, or Refunds

Because digital products cannot be “returned” once downloaded or accessed, all digital sales are final, except as described below or required by applicable law.

Refunds or replacement files may be offered if:

  • The file is defective or corrupted and the issue cannot be resolved.

  • You purchased the same item twice by accident.

Please contact us with your order details so we can review the issue.

4. File Issues or Technical Problems

If you experience:

  • Difficulty opening the file

  • A broken download link

  • A corrupted or incomplete file

Please contact us for assistance. Replacement files will be provided when applicable.

5. License & Usage Rights

Unless otherwise stated, digital products are provided under a personal-use-only license.
You may not:

  • Resell

  • Share

  • Redistribute

  • Upload publicly

  • Claim the digital file or artwork as your own

  • Use the content for commercial purposes without written permission

Violations may result in account termination or legal action.

6. Copyright

All digital downloads are protected under copyright law. Ownership of copyright remains with AmyLyn Bihrle or the applicable rights holder and is not transferred upon purchase.

You receive a license to use the product under the terms stated here, not ownership of its copyright.

7. Updates to Digital Files

If a digital file is updated, improved, or corrected:

  • Customers may receive the updated version at AmyLyn Bihrle’s discretion.

  • Updates are not guaranteed unless explicitly stated on the product page.

8. Contact Information

For issues with your digital downloads or questions about this policy, contact:

Email: dreamcatchingart@gmail.com.

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